By placing an order on STESH.CO you agree to the following terms and conditions. Please read them carefully before making a purchase.

Ordering from STESH is simple. Browse our collection, select your desired items, and complete the checkout process on our website. Once your order is placed, you will receive a confirmation email.

A: You will receive an email confirmation within 48 hours of placing your order. This will confirm the availability of the product(s) and provide an estimated delivery timeframe.

A: The timeframe for receiving your order depends on the complexity of the items being produced. Typically, production can take anywhere from two to six weeks. We will provide a more specific timeframe in your order confirmation email.

A: The production time is influenced by the complexity of your order, the availability of materials, and our current production schedule. Custom orders or those with intricate designs and specifications may take longer to produce.

A: Depending on our production capacity and the nature of your order, expedited production may be possible. Please contact us directly to discuss your needs and to determine if an expedited service is available.

A: Once your order is ready to ship, you will receive a notification email with tracking information, allowing you to monitor the delivery status of your purchase.

A: If you have specific needs or custom requests, please contact us directly before or immediately after placing your order. We are committed to accommodating your requirements and ensuring your satisfaction with the final product.

A: At STESH, we accept returns within 14 days of delivery, provided the item is in its original condition, unworn, and with all tags attached. Custom-made items are subject to our review for return eligibility.

A: To initiate a return, please contact our customer service team with your order number and the reason for the return. We will guide you through the process and provide you with a return shipping label.

A: Custom-made or personalized items are generally not eligible for return unless there is a defect in the product or an error in the order. Please contact us to discuss any concerns with custom-made items.

A: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or an error on our part. In such cases, STESH will cover the return shipping costs.

A: Once we receive your returned item, please allow up to 10 business days for us to process the return and issue a refund or exchange. We will notify you via email once the process is complete.

A: Refunds will be processed back to the original method of payment. You will receive an email notification once the refund has been issued.

A: Yes, if you prefer an exchange over a return, please specify this when contacting our customer service team. Exchanges are subject to product availability.

A: If your order arrives damaged or does not match your original order, please contact us immediately. We aim to resolve such issues promptly by providing a replacement or refund, depending on your preference and item availability.